ProDentim Shipping Policy

At ProDentim, we work to ensure your order is processed and delivered as efficiently and safely as possible. Please review our shipping policy to understand how our delivery process works.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive an additional email notification once your order has been shipped.

Estimated Shipping Times

• United States: 5–7 business days
• Canada: 7–10 business days
• United Kingdom: 7–12 business days
• Australia & New Zealand: 10–15 business days
• Other Countries: 10–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing or other factors beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout. Free shipping may be available for orders above a certain value depending on your location. Please check the checkout page for specific shipping offers.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information typically becomes active within 24–48 hours.

Customs, Duties and Taxes

ProDentim is not responsible for customs fees, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damaged or Lost Packages

ProDentim is not liable for products damaged or lost during shipping. If you receive a damaged package, please contact the shipping carrier directly to file a claim. Please retain all packaging materials and damaged goods before filing a claim.